Our Value & Approach

Payment & Fees

We aim to be upfront and transparent about costs, so you’re never surprised.

Payment for the consultation and any treatment, procedures, or medication you agree to is required on the day. ​

During the consultation, the vet will discuss options and costs with you before any further treatment goes ahead. If you choose not to proceed with recommendations, only the consultation fee will apply.

Payment options include:

  • Afterpay
  • Visa
  • Mastercard
  • Cash
  • Bank Transfer
  • Southern Cross Pet Easy Claims

(Bank Transfer payment confirmation required)

Our Approach to Care

We choose to practise to a high clinical standard, using quality medications, appropriate monitoring, and experienced veterinary and nursing care – because that’s what we would want for our own animals.

This approach means we prioritise:

Proven, effective medications and pain relief.
Appropriate monitoring and nursing support during procedures.
Time to assess, explain, and treat properly – not rush.
Ongoing training, modern equipment, and clinical best practice.

This level of care is reflected in our pricing. We’re always happy to explain what’s included and discuss options, so you can make informed decisions about your pet’s treatment.

Understanding The Cost of Veterinary Care

What makes up the cost of veterinary care?​

Veterinary care reflects the professional time, skill, and resources required to diagnose, treat, and care for your pet.​

Unlike human healthcare, veterinary services are not government-subsidised, which means the full cost of care is paid directly by pet owners. The level of care and skills provided at our clinics is often comparable to GP or hospital visits for people, but the cost cannot be directly compared due to this lack of subsidisation.

Costs typically include:

  • The professional time and expertise of our vets and nurses.
  • Diagnostic tools and equipment (such as laboratory tests, imaging, and monitoring).
  • Medications, anaesthetics, and consumables.
  • Surgical facilities, sterility, and recovery care where required.
  • Ongoing training, accreditation, and clinical standards.

We aim to be upfront about costs and are always happy to discuss treatment options and estimated fees before proceeding, so you can make informed decisions about your pet’s care.

Frequently Asked Questions

If your question isn’t answered here, please feel free to contact us and one of our friendly team can help you with any queries or concerns.

Why prices can differ between veterinary clinics?

Prices can vary between different veterinary clinics depending on factors such as the medications used, the level of monitoring and nursing care provided, and the clinical standards followed.

Even when procedures have the same name, the care involved may differ from clinic to clinic.​

If you ever have questions about what’s included in your pet’s treatment or why costs may differ compared with other clinics, our team is always happy to talk this through with you.

It’s a very fair question to ask. We know that being a responsible owner means planning ahead, and the costs of care are an important part of that.

Because every animal is an individual, and their needs can change once we’ve had a chance to examine them, we usually provide an estimate rather than a fixed price. This allows for the professional time involved, the specific medications, and the exact procedures that might be required to get your mate back on their feet.

To give you a general idea of what to expect, Southern Cross Pet Insurance provides some helpful benchmarks for common treatments in New Zealand. You can find their latest cost ranges for both dogs and cats on their website.

Payment for the consultation is required on the day. If further treatment, procedures, or medication are recommended, the vet will discuss options and costs with you before proceeding.

Estimates are based on the information available at the time.

In some cases, once treatment is underway, the vet may identify additional issues or determine that extra time, medication, or procedures are needed to provide appropriate care. If this happens, we’ll discuss any changes and associated costs with you before proceeding wherever possible.

No, but we offer Afterpay if you want to set up an account with them. We also accept Visa and Mastercard.